Hi Shraddha. You can definitely find a resolution here in the Community. Just share your concern so our fellow users can provide the troubleshooting you need.
Regarding your case, I suggest contacting our QuickBooks Online (QBO) Live Support team to get an update. You can let them know you already have your case number ready, so they can pick up exactly where things left off.
Check out their support hours first so you can connect with someone efficiently.
Just leave a reply below if you have additional questions.
