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samantha53
Level 1

Does any other Android App users have issues regarding selecting projects that require scrolling and the app just jumps back up to the top? Any solutions to the issue?

This is for logging time to a project on Quickbooks time.

1 Comment 1
ThomasJosephD
QuickBooks Team

Does any other Android App users have issues regarding selecting projects that require scrolling and the app just jumps back up to the top? Any solutions to the issue?

Thank you for asking here in the Community, samantha53.

 

Since the mobile app keeps jumping to the top of the page while scrolling, I recommend clearing your mobile app cache to ensure that any corrupted data or settings do not interfere with the application's functionality.

 

Here's how you can clear the cache of the QuickBooks app:

 

  1. Go to your mobile phone's Settings.
  2. Navigate to Apps, then select the QuickBooks app.
  3. Tap Storage & Cache, then click Clear cache.

 

If the issue persists after clearing the mobile app cache, I recommend uninstalling and reinstalling the mobile app. This will ensure you install the updated version of the app and eliminate any issues caused by old or corrupted data affecting its functionality.

 

If you need further assistance, don't hesitate to reply here.

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