Does anyone have a problem with their RBC synchronization ? We have had issues with the accuracy of the data since we connected our RBC accounts to QBO. Thanks

Hi rami-courimo-com,

Welcome to the Intuit Community and thanks for reaching out to us here.  Having an error when trying to update your transactions can definitely impact your day.  There are times when financial institutions become disconnected with QuickBooks Online, that require an investigation with our Development Team.  When this happens, you can review the QuickBooks Online Bank Feed status updates here.  

In addition, you can learn how to troubleshoot and fix online banking errors by following this link.  If the issue persists, the best course of action is to contact our Customer Care team using this link. They'll be able to gather in depth information, and escalate the issue to our Development Team for further investigation, in order to restore the connection as soon as possible.

Please don't hesitate to reach out with any other questions.  We would be glad to help!

I am also encountering issues with my RBC statements not populating correctly in QuickBooks. The proper statement is uploaded in QuickBooks but only some of the transactions are actually appearing on the reconciliation page. For example there were 6 transactions on June 6 and the system has only pulled in 1 of those transactions. Seems to be that from June 5 to June 21 the system only pulled in one transaction per date. After the 21st all transactions have been pulled into the system. Defintiely something not right about the connection.

Hi there. Have you been able to contact our support team for additional assistance?

Hi  James. I tried reaching out but it was very hard to get someone on the line. 

Hello again rami-courimo-com,

Thanks for reaching out again here. You can reach the customer support team using these various methods for further assistance, as they'll be able to analyze the connection in the system to provide steps to resolve the error, as well as get the necessary information to notify the engineers:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Direct message through Social Media: Facebook and X / Twitter

If you have any other questions, feel free to reach out here.