Good evening,
Thanks for reaching out to us here. I'd be happy too point you in the right direction.
Based on the information you've provided, the best course of action would be to contact our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following the methods listed here.
If you have any other questions, feel free to reach back out.
