Employees CPP2 not calculated correctly for 2025 T4

Croberge · ‎January 14, 2026

A major error identified - whether it is pensionable earnings setting relating to CPP2.

In reconciling our employee T4's we found that employee's CPP pensionable earnings in BOX 26 and therefore BOX16 CPP were incorrect. It also affects the employee's Employment Income total in Box 14. The employees affected are all those who were between the CPP Max and CPP2 max. We contacted Intuit and no one was able to assist in determining why. I am still waiting to hear back as it was supposed to be escalated.

Has anyone found that their CCP2 for people between the CCP MAX and CCP2 Max earnings are incorrect for tax year 2025?

CPP2 formula: (Box 26 - $71,300) x 4%

Erika_K · ‎January 14, 2026

Hi, Crober. We appreciate your efforts in reaching out to the QuickBooks Community forum.

We understand you've already contacted our live support team. However, I recommend reaching out to them again. They can access the latest updates on your case, provide detailed information, and use screen-sharing tools to investigate why your employee's CPP2 isn’t calculated correctly.

I'll show you how you can reach them:

Go to Help, then select QuickBooks Desktop Help/Contact Us.
Hit Contact Us.
Give a brief description of your issue, then Continue.
Sign in to your Intuit account, choose Continue, and then Continue with my account.
We'll email you a single-use code. Enter your code and select Continue.
Click Chat with us or Have us call you.

Check out their operation hours to determine their availability.

Our live representatives stand ready to assist you. If you have further questions about managing your T4 slip, feel free to comment below.

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Employees CPP2 not calculated correctly for 2025 T4

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