It's a pleasure to have you in the Community, @mittotransport. Rest assured, we will promptly address this concern to ensure the feature functions properly. I'll guide you through some steps to resolve this issue.
Before proceeding, could you provide more details about the error message you encountered when sending and saving your invoices in QuickBooks Online (QBO)? Including a screenshot would be greatly appreciated, as it will help me address your issue more effectively.
In the meantime, access your QBO company using a private browsing window to prevent potential interruptions caused by corrupted cache files. This method will not store cache files that may cause an error message in your default browser.
In the meantime, access your QBO company using a private browsing window to prevent potential interruptions caused by corrupted cache files. This method will prevent cache files from being stored, which can cause error messages in your default browser.
You can utilize these keyboard shortcuts:
- Google Chrome: Press Ctrl + Shift + N
- Firefox: Press Ctrl + Shift + P
- Safari: Press Command + Shift + N
- Edge: Press Ctrl + Shift + N
If this resolves the issue, clear your browser's cache to refresh the website's preferences and ensure it is updated. Alternatively, using a different supported browser can also help.
Additionally, check the recipient's email address to confirm it's correct. For troubleshooting steps related to bounced emails, refer to the links below:
Please keep us updated in the Community if you have further questions about managing invoices or any related concerns in QuickBooks Online. We're here to help.
