Eternal green circle of death

Hi alexclaude1,

Thanks for reaching out to us here. Your time is precious and it's essential you get the help you need with this. QuickBooks is versatile program that offers a variety of tools and resources that help you get ahead with your work. 

I appreciate you taking the time to clear cache and cookies on your end. Based on the details you've provided I recommend checking the internet connection to make sure it's working at its optimal level. I also recommend trying another browser to see if it's also being affected. In case this issue persists, I recommend contacting our support team so they can assist you further. Here are contact details:

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

Let me know if you have any other questions. I'll be one message away in case you need anything else. 

No it's not a "internet connection problem"... I just had this circle of death for 1h35 minutes and while I was waiting for my invoice to show, I was able to navitage on every other website I wanted to...so no, it's not a connection problem.

You suggest "In case this issue persists, I recommend contacting our support team so they can assist you further. Here are contact details:".... While I was waiting to access my invoice, I waited the same time (1h25) on the phone to speak with one of your representative who had absolutely no clue what to do except ask me to clear my cache .......... After speaking for 10 minutes the invoice finally opened (after 1h35 of total waiting). And the sugestion of the represetnative was top come here and start a thread about my problem.!!! So it seems you guys are just playing ping pong with your custumer...

Instead just try fixing your servers because the problem is not on the custumer's end..!!!

It's not even been two months I'm a custumer but I allready can,t take it anymore. When I have 10 mionutes to do a final edit on a quote and send it, I don't have 1h35 to waste for the **** file to just open!!!

I hear you on this. I highly recommend contacting our support team outside of the Community. This helps as a specialist will be able to take a closer look at your account and help you navigate the program so you can use it without running into issues. I'm here to help you achieve your QuickBooks goals. Feel free to keep me posted about how you make out. I'll be on standby. 

I did and they told me to come here...

And by the way, this is what 1h25 of green circle looks like:

https://vimeo.com/[removed]/78c24ecd1a

I recommend reaching out to the support team again as they're able to take a look at your account using your personal info. Since this a public platform, I recommend taking the route of reaching out again until you get more info about the workarounds you can use for now if there are any available. Let me know what happens. I'll be here. 

@alexclaude1 

When you are encountering the same issue again, try opening your QBO account on private/incognito browser.