File a Complaint

Hi Val00, 

Welcome to the QuickBooks Community. I see you've invested the majority of your time into fixing the issue you've described above. It's important you're able to get a satisfactory resolution so you can continue to manage your work with peace of mind. I'll be happy to point you in the right direction so you're on the right track. 

Since this is a public Community, I highly recommend re-escalating this through our appropriate support channels. This ensures you get the assistance you need in a timely manner and in a secure environment. You can get in touch with our support team using the contact details below: 

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.

Feel free to keep us posted on how you make out. I'll be one message away. 

Hello James,

You have no idea how many times I have called QuickBooks trying to escalate this, I call every week, sometimes more than two times, and still, nobody can help me. It is as easy as that, QuickBooks sold me something that does not work, just give back the money, straightforward. Telling me to keep doing what I have been doing for the past months with no luck for my issue to be solved is not caring about customer service. 

Thanks for getting back to me. I see what you're saying. Reaching out outside the Community ensures that your account info is kept private. It's also important to note that our supervisor's decision is final, however, you can also escalate this further but it would have to be done using the appropriate support channels. Let me know if you have other questions. 

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@Val00 wrote:

If anybody else has a great option for small business accounting besides QuickBooks please let me know.

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@Val00 

You can use a 3rd party payroll app to integrate with QBO. Otherwise, switch to another accounting app and purchase a 3rd party conversion service. 

Thank you, Fiat for your advise, but we are already using a third-party payroll app to run our payroll.

I would try Xero unless you need inventory like we do. If we didn't I'd switch in a second!

@NoradBB 

You can utilize a 3rd party inventory management app.

Yes it is true, Xero has a lot of third-party great options, we are switching to Xero and will be using WagePoint as a third-party payroll provider. The service with QB is just beyond terrible.