File transfer facility

Hey there aec_cga,

Thanks for reaching out to us here, and Welcome to the QuickBooks Community! We may need a bit more information as to what type of issues you may be having to better assist you. It's important that you get the best assistance possible. I can point you in the right direction.

I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting as well as view your screen if necessary. You can reach out to them using one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here. 

The answer to my question was to contact support. I have done that. I connected to one support member who signed in and did not ask any question or respond in any way for over 1/2 hr.. I ask for a response and said "was anyone there" no response. I signed out at back again the second time the support member ask for my question. After I sent my question and got no further response and then they signed out 20 minutes later.

I was hoping this community could give me better info then QuickBooks support

We want to make sure you get the answers you need for your File transfer facility/Eft Transfers concern, @aec_cga,

Not being able to get the solution for a certain problem in QBO can be very inconvenient. With that, I want to make sure I understand the situation better.

May I know what are you trying to achieve today and what help do you need specifically? I need all the information you can provide so I can share the accurate resolution to get through this hurdle.

When contacting our support, it is best to ask for a case number. This is a unique ID created by the live representative for documentation purposes. Using that case ID, any agent who will receive your call will be able to pull up your contact history, including the last person you've talked to. Also, all our call and chat channels are recorded, so they can look up your interaction easily. We also want you to know that you can request for a supervisor on set of the call if you have complaints about our support.

Leave a comment below with the details or screenshot of the problem. I'll be waiting for your reply and I'll be right here to help you further. Have a nice day!