Submitting Fintrac documents on behalf of a client in QuickBooks Online (QBO) usually takes 2 to 3 business days, Diane. I'll discuss more details below and point you in the right direction to keep track of your submitted documents.
You'll also continue to receive prompts to upload documents for 2 to 3 business days after completing the upload process. In this situation, you can disregard these prompts, for there's no need to reupload the documents again. For more details, feel free to explore this article: What you need to know about FINTRAC.
If the issue continue to persists, I highly recommend contacting our Live Support Team. They have the tools and resources to provide updates regarding the data you submitted. These are the steps:
- Sign in to your QuickBooks Online company.
- Select (?) Help.
- Click the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
For more details, please see this page: Get help with QuickBooks products and services.
On the other hand, here's an article in case you want to transfer your clients to your billing for a discount: Manage your ProAdvisor Preferred Pricing plan and ProAdvisor discount clients.
If you need help generating a report to review the money in and out in QuickBooks, you can leave a comment below. I'll be around to lend you assistance in resolving your inquiries. Keep safe.
