For a month now I get this error: "can’t get transactions from MBNA Credit Cards (Canada) Come back in a few hours and select Update (4009)" Are they working on it?

Hi laurie-viaugilla,

Welcome to the Community. Having your bank connected to QuickBooks Online is essential to keeping your books up to date. I'd be glad to point you in the right direction to get the support you need regarding the transactions from MBNA credit cards.

I'd encourage you to contact our customer support team as they can have a closer look at the error you're getting from MBNA credit cards in your account. Here are some options available to reach out to our customer support team.
 

• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
• Social Media: Facebook, Twitter, in a private message.

Let me know if you have any questions, I'll be happy to help.

I have the same issue. This is not acceptable

@psangha 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

Thanks for reaching out to us today, @psangha.

We wanted to make sure you're able to resolve this banking concern. In the meantime, try doing Fiat Lux - ASIA's recommendation or use these steps and see if makes any difference:

1. Log into your QuickBooks account and go to the Banking tab.
2. Click on the account that's having the issue, then select the Pencil Icon to edit.
3. Select Edit Account Info.
   
4. Fill in the details of your bank account and try to re-establish the connection with the bank feed.

To learn more about fixing online banking issues, see this article: What to do if bank transactions won’t download or there's a bank error?

If the transactions are not coming in and you're in rush to get bank transactions in your account for reconciliation, upload them manually. Download the data from your bank then map the transactions in a CSV file.

Once it is ready, start importing the file to your QuickBooks Online company. Follow these steps:

1. Open your QBO account and tap the Banking menu.
2. Click the Link Account drop-down.
3. Tap the Upload from file option.
   
4. Press Browse and choose the file you want to upload.
   
5. Choose an QBO file from the list, then Open.
6. Follow the on-screen instructions to map the fields.
7. Select the transactions to import.
8. Click Yes then Let’s go.

When the online banking connection is reconnected, the bank might re-download the transactions that were not fetched before. To avoid any duplicates, exclude them in the For Review tab. Here's how:

1. Go to the For Review tab.
2. Mark the box next to each transaction you want to exclude.
3. Select Exclude from the pop-up at the top.
   

Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or be downloaded again. To permanently delete duplicate entries, put a check mark on them, then hit Delete.

To learn more about mapping and uploading bank entries, see the following article:

• Format CSV files in Excel to get bank transactions into QuickBooks
• Manually upload transactions into QuickBooks Online

However, if this is a recurring incident, please contact us directly to report the problem to our engineers. Our live representatives can help escalate this issue to our Financial Services Department. Here's how to contact Support:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Banking, Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose your contact option to initiate a discussion with a live agent.

Kindly update me with the additional info about the issue, as I want to make sure this banking concern is fully fixed. I'll be more than glad to share additional insights and assistance any time. Have a wonderful day!