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Nicole_Litespan
Level 1

For SMB, client local id must not be null

Anyone else getting this error message when creating Projects (Quickbooks Online).

There was an obvious update as the customer information presents differently - this error started at the same time.

I am getting nowhere with customer service.

2 Comments 2
lxue
Level 2

For SMB, client local id must not be null

I have the same issue. I called Intuit customer service and they said it will take up to 30 days to solve the problem. It is frustrating. 

 

Trish_T
QuickBooks Team

For SMB, client local id must not be null

Hello Nicole_Litespan,

 

Welcome to Community!  Thank you for reaching out with regards to the message you're seeing when creating Projects in QuickBooks Online.  I'd be happy to provide more information for you!

 

The error; 'For smb client local ID must not be null', has become a known concern and is in the process of being prioritized/investigated by our Development Team.  Although we don't have an estimated time of resolution, we do appreciate your patience while we continue to work diligently to fix this issue in a timely fashion.

 

If you'd like to receive an email update when this has been fixed, please contact us so we can gather additional information securely and add you to the list of affected users. 

 

Schedule a Callback or start a Chat: click Help (?) in the upper right corner of your QuickBooks Online account > type and enter "Contact Support" > click Contact Us > provide the Error message > hit Let's Talk > choose Get a callback or Start a Chat.

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If you have any additional questions or require further assistance, please feel free to reach back out.  We're glad to help!

 

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