Hi there,
Thanks for reaching out to us here. It's important you get the resolution you need so you can continue to use the program with peace of mind.
Based on the details you've shared, I recommend contacting our support team outside the Community. An agent will be able to look up your account and help assist you further. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support.
Feel free to keep me posted on how you make out. I'll be on standby.
