Hi there,
Thanks for reaching out in the Community. It's important you get the resolution you need so you can continue to import data into QuickBooks with ease. I see you've already reached out to our support team in regards to the issue at hand. Rest assured, our engineers are working diligently to help fix the issue. In case you have questions pertaining to your account and the issue, I recommend reaching back to our support team outside of the Community so they can assists you better.
Feel free to ask other questions in the comments below. I'm here to help.
