Has anyone had trouble sync'ing the tool Expensify with QuickBooks? I keep getting error "account type". I have checked mapping, looks fine at my end.

Hi there,

Getting error messages while you're working can be a time-consuming process. I'm here to help get you back on track so you can focus on your work. QuickBooks is designed to help you streamline your business.

First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window. 

If you're still having issues, I recommend contacting our support team using the details below:

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram.

 You're more than welcome to send screenshots of what you're seeing below. Just make sure you cover any personal info on the screenshots. I'll be on standby. :) 

Thank you so much! I have tried to clear the cache and I changed to ingonito. Still getting the same error.

Here is screen shot.

No worries, I appreciate you sending the screenshot. To make sure we're on the same page, are you getting this error in your QuickBooks account or that's on the Expensify account?

The error is from Expensify account.

I see. Have you tried reaching out to Expensify support? If there's any troubleshooting which needs to be done in QuickBooks I'd be happy to help as I have the right tools and resources for that. For anything related to Expensify, I encourage you to reach out to their support using this link here: http://docs.expensify.com/. Feel free to ask questions. 

Yes I have reached out to Expensify and have confirmed that all has been setup correctly and the issue is when I am trying to sync our Canadian expenses.  

I see. It's vital you get the support you need with this. I recommend contacting our support team for further assistance. One of our specialists will be happy to share your screen and help. Here are the contact details:

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram.

Feel free to ask other questions by leaving a comment below, I'll be on standby. 

Thank you so much James for taking the time with me. I will contact the support team.

You're welcome. Let me know how you make out. I'll be here to help.