Has there been an issue with the QBO Payroll system recently?

Hello, JANECCC1. Let's work together to see the payroll data you need in the Profit and Loss (P&L) and Balance Sheet reports in QuickBooks Online (QBO).

Please know that the two reports you mentioned will show payroll data based on the paycheck date (when the employee receives their paycheck), not the date when the transaction is recorded in QuickBooks. Thus, it affects the company's cash flow.

Currently, we don't have similar reports of users also experiencing the same issue with the missing data on the reports. In the meantime, I recommend checking those dates on the paychecks to ensure they are within the date range you enter on the reports.

On the other hand, you can pull up payroll reports instead. Then, personalize the filters of your Pay Period Begin Date and Pay Period End Date. Here's how you can do it:

1. Go to the Reports menu and choose Employees and Payroll.
2. From there, you can select the Payroll Summary report.
3. Click Customize report, then go to the Filters tab.
4. Tick and modify the Pay Period Begin Date and Pay Period End Date.
5. Hit OK to save the changes.

To help personalize your reports according to your needs, please refer to this article: Customize reports in QuickBooks Online.

Moreover, you'll want to print your reports to have a physical backup of your business records for future use.

If you have any more questions or require additional help with modifying reports or payroll transactions, you can add your reply below by clicking the Reply button. We're always here to assist you.

Hello, Carneil_C

The Mar 16-31 2025 period paycheck date is March 31, 2025. I set the date range for the Profit and Loss Report and the Balance Sheet  from July 2024 to June 2025, as this is my company’s fiscal year. However, I still don’t see the payroll data for March 31, 2025. So this is not an issue with the report date range settings. I’ve made sure the paycheck date is included within the report selected date range.

Below is the information I copied from the pay stub.

PAY PERIOD

Period Beginning:16-03-2025 

Period Ending:31-03-2025

Pay Date:31-03-2025

In addition, I ran the Payroll Summary Report, and it contains payroll data for March 31, 2025. However,  payroll data does not appear in the Profit and Loss Report and the Balance Sheet Report. I’ve been using QBO Payroll for about two years now, and this has never happened before, Normally, as soon as payroll is processed, the data immediately appears in both the Profit & Loss and Balance Sheet report

Thank you for your response, JANECCC1. I appreciate your attention to these important aspects. Accurate financial reporting is essential for compliance with accounting standards and tax regulations. Proper recording and reporting of payroll taxes and other deductions are crucial for ensuring accuracy during audits and tax filings. Let me share some insights about this matter.

In QuickBooks Online (QBO), the payroll data in the Balance Sheet report is categorized into Payroll Liabilities, which are short-term obligations related to payroll, and Salaries and Wages Payable, which are amounts owed to employees for work that has not yet been paid. Meanwhile, the Profit and Loss (P&L) report shows Payroll Tax Expenses (which include all government payroll taxes), Employee Benefits (like health insurance and retirement contributions), and Salaries and Wages (the total gross earnings paid to employees).

In addition to appearing in the P&L and Balance Sheet, payroll data is also detailed in specialized Payroll reports. If you find missing data in these financial reports, this is often due to account mapping. Proper and accurate account mapping is essential to ensure that every payroll expense and liability is classified correctly in financial statements.

Here’s how you can check or update your payroll accounting settings:

1. Navigate to the Gear icon and proceed to Payroll Settings.

2. Under the Accounting section, click on the pencil icon.

3. Select the specific section you want to update by clicking the pencil icon again.
4. Enter the account name or scroll through the list to choose the appropriate account for the transactions.
5. Hit Save then Done to finalize changes.

For more information, you can check this article: Change your accounting preferences in QuickBooks Online Payroll.

To ensure an accessibility of your business records for future reference, you might want to print, export, or email copies of your reports. 

Account mappings are essential for maintaining accurate and transparent financial records that accurately showcase your company's financial status. If you require further assistance, please don't hesitate to click the Reply button below to keep me updated. I’m always here to support you.