Hello QB users, I’m going through a truly terrible mess with QBO customer service. Their departments are completely disconnected, disorganized, un-trained, they are the worst!
Due to improper communication with customer service, they’ve sent me file to a super aggressive collections agency, I got a call back from a Debbie Tier 2, I unfortunately missed her calls, I got an email from her, case closed!! Like what?! I didn’t even speak with her, I’m unable to return her emails and when I call customer service they are totally incapable of transferring.
After reading right now and seeing hundreds of businesses going through the same kind of things, they need to be reported to Canada’s consumer protection.
My case isn’t resolved and sadly it probably won’t be resolved anytime soon. Now I have to fight both quickbooks and a collections agency. With well trained staff my matter would have been resolved on day 1. I’ve lost time and money trying to deal with incompetence.
After this experience I will never use Quickbooks again. Don’t let them push you around with their ‘protocols’ it’s all smoke and mirrors designed to fatigue you into simply letting go of their lack of service.
