cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Maria33
Level 1

Horrible customer service

Hello QB users, I’m going through a truly terrible mess with QBO customer service. Their departments are completely disconnected, disorganized, un-trained, they are the worst!

 

Due to improper communication with customer service, they’ve sent me file to a super aggressive collections agency, I got a call back from a Debbie Tier 2, I unfortunately missed her calls, I got an email from her, case closed!! Like what?! I didn’t even speak with her, I’m unable to return her emails and when I call customer service they are totally incapable of transferring.


After reading right now and seeing hundreds of businesses going through the same kind of things, they need to be reported to Canada’s consumer protection.

 

My case isn’t resolved and sadly it probably won’t be resolved anytime soon. Now I have to fight both quickbooks and a collections agency. With well trained staff my matter would have been resolved on day 1. I’ve lost time and money trying to deal with incompetence.

 

After this experience I will never use Quickbooks again. Don’t let them push you around with their ‘protocols’ it’s all smoke and mirrors designed to fatigue you into simply letting go of their lack of service.

1 Comment 1
Henock K
QuickBooks Team

Horrible customer service

Hi Maria33,

Welcome to the Community. It's important that you get the support you need and it seems we've missed the mark. It's essential that you're able to complete your QuickBooks goals as soon as possible so that you can get back doing what you love. I encourage you to contact our customer support team to assist you further on this. Here are the options available to contact our team. 

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.

 

Let me know if you have questions, I'll be happy to help.

Need to get in touch?

Contact us