How can i delete a cancelled company?

Hi @Anonymous 

Welcome to the Quickbooks Community.

Sometimes it seems to get confused when you have too many company files when you load up your software, therefore it is very wise to keep the list short.  

I have come up with this solution and hope it proves helpful.

First, you will need to log in as the main users to perform this function. 

- Log in to your QuickBooks Online company and click on the gear icon at the top right of the screen where your company name is displayed.

- then under Your Company, select Account and Settings.

-Now click Billing & Subscription on the left of new screen, then Cancel at "subscribed"

However,  you won't be able to perform any work using this file but you will see it in your tab until it is completely removed by Intuit which might take a month or so. 

Hope this helps and good luck. Remember if you need more help we are always here to help. 

Have a great weekend!

Hello colin-harris1950,

I suspect you're the same Colin I was working with earlier today via social media private message about how to handle cancelled companies and the switch company page. Even if you are, I'd like to share my reply here as well to ensure that anyone else who might be in the same situation has the answer to this question.

One of the great things about QuickBooks Online is being able to have multiple subscriptions under the same login credentials. This gives you the opportunity to easily switch between them to work in different sets of books. I know your situation is a bit different, however, and being able to completely get rid of the cancelled company would be helpful so you don't have to go through the company selection page each time you log in.

I see AshadH has shared the steps to cancel QuickBooks Online, which is good if you haven't yet done so, but it does seem to me that you have since you see one instance of the company in the active list and then another instance in the inactive list. Companies remain in the inactive company list for 12 months from the cancellation, after which time they're purged completely from our system. During that timeframe, it's possible to resubscribe to the account at any time if needed. However, there isn't a way to completely remove it from the list before that time so that you don't have the company selection page.

You're welcome to submit feedback about this, which our product development team reads through and considers for future updates. This article has the steps: How do I submit feedback? You're also welcome to bookmark our QuickBooks Online Feature & Product Updates page to keep up with ne additions to the program each quarter.

All the best you!

In my case when I get to my log in screen I see my QBOA company and one Cancelled company which is a business that closed down and I no longer do the books for. I wish not to see that business under Cancelled any longer.  How do I get rid of them?  It's been there for over a year.

[email address removed]

Thanks

Wendi Taylor

Hi Whola,

Welcome to Community!  I can understand why you wouldn't want to login and see a previous client whose business has sadly closed.  I'm sure we can remove it easily and I'd be happy to help.

You may have transferred the billing, if it was combined with your Firm's account, but you'd still need to make the client inactive by going to Clients > locate the Business Name for that client and in the Action column, click on the Drop-Down arrow and select Make Inactive. 

If you'd like to delete the client, you must be the Primary Admin on your QuickBooks Online Accountant account and not the Primary Admin on the client's account.  To do this you'll Select the Client from your Client List then click on the Drop-Down Arrow beside Edit Client.  There'll be an option to delete the client permanently. 

I hope this helps, but feel free to reach back out if further assistance is needed.

Thank you for your help.  

There was never a transfer of billing.  She paid her own.  I am the primary admin of my QBOA. I am not the primary admin on her company and her company is not in the list of  my clients but she is there under cancelled when I go to log in.

Any other ideas.

Thanks

Hi Whola,  

If you're not seeing the Client's Company in your list, you can locate them by clicking on the Small Gear above the action column and select Show Inactive, then follow the steps previously provided in our last interaction, to delete them.  

If you're still unable to delete the client from your account, rest assured, if the account was cancelled approximately one year ago, it will be automatically deleted permanently, one year from the date of cancellation and you'll no longer see their account when you're logging in.

Feel free to reach back out if you have any other questions or concerns.  We'd be glad to assist you!

Colin, they told me the same thing when I called in...wait a year.  Well it's been almost 2 years and it is still there.

I just tried Trish's second suggestion and it didn't work, sadly.

Wendi  (Whola is just a username)

Trish, I truly appreciate your help.

I am using QBOA (just so you are aware).  I did exactly what you said...gear, inactive.  It is not there.

I attached a printscreen.  Of course, I blurred out the names.

I have one business in QBOA to log in to.... that's my company.

One in QBO.  

And 1 in Cancelled.

The one in cancelled is absolutely not in my client list.

Can the QBO tech team not just remove it from behind the scenes?

Thanks

Wendi  (Whola is just a username)

Hi  Wendi

Thanks for getting back to us in this thread. It's vital to be able to keep only your active account to avoid any errors by logging into the canceled one. I'll be glad to provide you with some information on this.

I can see that you have completed the steps mentioned above by Trish regarding the canceled account. If you have another email to use, the other option to fix this would be to add another email as a team member in your QuickBooks Online Accountant and transfer the Primary Admin role to it. The new email will be the one to use to log into your account. You can refer to this article to add your new email as a team member with full access.

The following steps shows how to transfer the Primary Admin role to the new email from your QuickBooks Online Accountant.

1. Select Team tab on the left navigation menu.
2. Click on Edit the current Primary Admin.
3. Choose Firm Administration and Books.
4. Click on Transfer Primary Admin.
5. Choose your new user on the drop-down menu.
6. Click on Send invitation.

You will receive the invite to the new email in order to accept it. Once you accept the invite, you can log in with your new email.

Let me know if you have any questions, I'll  happy to help.

This hasn't addressed the issue. QuickBooks really needs to focus more on customer support. Resending the same answer or variations of the same answer over and over again doesn't fix the issue. I have a cluttered entry screen when I log into QuickBooks Online and there's apparently no way to fix this.

This is one of many issues I've had with QuickBooks that has never been resolved, all while dealing with numerous responses that usually don't even come close to answering the question: they just waste my time and frustrate me.