Hey there, paul-clientlande.
Thanks for reaching out to the Community for support. Making sure you get the support you need is important. I'd be happy to guide you in the right direction.
Sometimes emails get lost in the spam/junk folder. If you're still not able to locate the email, I suggest reaching out to the support team outside of the Community so they can view your screen to better assist you. You can reach them by following these steps:
Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.
If you have any other questions, feel free to reach back out here.
