Hi Davecat1,
Welcome back to the Community. I trust that business is going well on your end. I'll be glad to elaborate more in regards to entering sales tax on split transactions.
What you've described is the way the program was designed to handle the sales tax when entering transactions. Here are the reasons that cause for transactions not to match:
- The amounts don't match
- The payment has been reconciled
- The transaction is already matched to another transaction
I recommend double-checking with these variables to make sure you're on the right track. In case you need hands-on guidance with a visual reference, contacting our support team via phone would be the best way to proceed. You can get in touch using the contact details in this link here.
I'll be one message away in case you have other questions. Otherwise, I wish you a great rest of the day.
