Hey there, ekinakin.
Thanks for reaching out to the Community for support. Making sure you get the support you need is important. With that being said, I recommend reachinhg out to the support team outside of the Community. They'll be able to view your screen to better assist you. You can reach them by following these steps:
Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.
If you have any further questions, please feel free to contact us here.
