Happy Wednesday @nrg123!
I know I love the feeling of a fresh start, so I can see how clearing your QuickBooks Online subscription could be the right choice for your business. QuickBooks Online provides a quick and easy fix for customers that find themselves in this situation, and I'd like to go over that with you.
If your subscription for QuickBooks Online Essentials or Plus has been active for less than 90 days, you have the option to purge the account. This wipes your current data and allows you to start fresh and enter new data going forward. It's important to note that this cannot be undone, even by our support team, so be sure that you want to delete all of your data before proceeding. The steps below outline how you can purge your account:
- Log in to your QuickBooks Online subscription using an internet browser.
- Update the URL that appears in the browser to include /purgecompany. If the URL reads https://app.qbo.intuit.com/app/homepage you'll want to change it to read https://app.qbo.intuit.com/app/purgecompany.
- You'll see a summary of the items to be deleted and you'll need to confirm that you understand by typing Yes and selecting OK.
If your subscription has been active for more than 90 days, you have the options to delete each transaction manually in order to clear the account, or cancel your subscription and start over. Check out this article on how to Cancel your QuickBooks Online subscription for more information. Once cancelled, please refer to our Plans & Pricing page to start a new subscription.
If there's any additional information I can provide, don't hesitate to let me know. I'm here to help!
