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bnwncASG
Level 1

How do I fix this: In the subscriptions and billing screen, the client name is incorrect. But in that client's account and settings the client name is correct.

The client name in the subscriptions and billing screen is "4 for 11 each 9 months....

1 Comment 1
Jelayca V
QuickBooks Team

How do I fix this: In the subscriptions and billing screen, the client name is incorrect. But in that client's account and settings the client name is correct.

I recognize the challenges when the client name displayed in your account doesn't align with the actual information, @bnwncASG. I'll put you in touch with our customer support team to resolve this issue promptly.

 

I appreciate your efforts in verifying the name in the Account and Settings. Since the name appears correctly but doesn't match in the Subscriptions and Billing section, I recommend reaching out to our Live Support team. They can take a closer look at the situation and help ensure that the correct client name is reflected across your account.

  

Let's get connected to our experts by following the steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Select the Help icon, then Contact Us.
  3. Type your question in the designated field, then Continue.
  4. Choose either Chat or Callback for support.
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To prevent your chats or calls from being disconnected, I recommend checking our support hours for assistance: Get help with QuickBooks products and services.

 

If you wish to make adjustments to your payment method, refer to this article for more information: Manage billingpayment, and subscription info.

 

I appreciate your understanding as we work through on this together. If you have further questions about updating business information or any other features, please don’t hesitate to click Reply below. I'm here to help you through this. Take care!

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