I can think of a couple of scenarios for reversing payments on bills, Shawn.
If the payment was applied to the wrong bill, you can delete or unapply the payment. To do so, follow the steps below:
- Go to the Expenses menu and select the Expenses tab.
- Locate the bill payment and open it.
- Click More and select Delete.
- Confirm the deletion. This will unapply the payment and mark the bill as unpaid.
- Then, go to 'Pay Bills' and enter the correct payment information.
On the other hand, if you're using an electronic payment processor outside QuickBooks, you can reach out to them so they can guide you on how to correct the payment that was made.
To manage bills and bill payment, go through this article for more details: Enter and manage bills and bill payments in QuickBooks Online.
By following the steps above, you should be able to reverse or correct a bill payment in QuickBooks. Anyway, if you have any other questions or additional concerns about bill payment, let me know by posting your reply so I can get back to you.
