How to enter a refund that is not customer related.

Oleg6 · ‎December 16, 2020

Hi I have recently tried to add a refund from my company insurance, how do I enter this? To make things a little more complicated I have deposited it along with a customer payment so the receive payments will be one collective deposit made up of two payments from two sources? My in QBs help has the solution however the answer is obscured by the "see also", it goes right over the top of the answer! The in QBs Online does not work and the Support for QBs desktop shortcut works but does not come up with the same answer.

Thanks in advance.

JamesM · ‎December 16, 2020

Hi Oleg6,

Recording the refund the right way helps avoid discrepancies in your books especially during the busy season we're in. QuickBooks Desktop is designed to equip you with the right tools and resources to manage your business with ease. I'd be happy to steer you in the right direction so you can focus on doing the things you enjoy.

To ensure accuracy in your books, I suggest contacting an accounting professional to get more info on recording the transactions. Doing this will help prevent any future discrepancies in your books. If you're not in contact with one, I encourage you to search for one on our website using this link here. I also recommend checking out this article from our Community which shows you how to record a refund.

In case you have other questions, don't hesitate to reach back to me in the comments below. My goal is to get you on track so you can spend more time on the things you love. I'll be one message away.

View solution in original post

JamesM · ‎December 16, 2020

Hi Oleg6,

Recording the refund the right way helps avoid discrepancies in your books especially during the busy season we're in. QuickBooks Desktop is designed to equip you with the right tools and resources to manage your business with ease. I'd be happy to steer you in the right direction so you can focus on doing the things you enjoy.

To ensure accuracy in your books, I suggest contacting an accounting professional to get more info on recording the transactions. Doing this will help prevent any future discrepancies in your books. If you're not in contact with one, I encourage you to search for one on our website using this link here. I also recommend checking out this article from our Community which shows you how to record a refund.

In case you have other questions, don't hesitate to reach back to me in the comments below. My goal is to get you on track so you can spend more time on the things you love. I'll be one message away.

Oleg6 · ‎December 17, 2020

Hi,

Yes that article helped, Thanks.

JamesM · ‎December 17, 2020

That's good news! Feel free to reach out if you need anything else.

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How to enter a refund that is not customer related.