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jenstarkey
Level 1
posted
‎August 30, 2024 09:51 AM
last updated ‎February 09, 2026 11:59 PM

How to escalate an unresolved issue?

I have an ongoing issue that, sadly, the language barrier with QuickBooks' customer service team is causing an issue with.

 

I'm going around in circles and have no resolution.

 

Ideally, I am looking to escalate this to a senior customer services rep/manager. Does anyone know is QB has a function/team for this?

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1 Comment 1
Trish_T
QuickBooks Team
QuickBooks Team
‎August 30, 2024 11:35 AM

How to escalate an unresolved issue?

Hi jenstarkey,

 

Thanks for reaching out to us here!  It's important that you et the support you need, so you can accomplish your QuickBooks goals without delay!

 

Please contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be able to review your situation in more depth and request a supervisor callback on your behalf, if required.

 

If you have any other questions, feel free to reach out.  We would be happy to help!

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