Hi there, Chan.
We appreciate you reaching out regarding the tax payment sync error you're experiencing. This issue is caused by a QuickBooks Online (QBO) system update, which can temporarily impact the synchronization of tax payments.
To resolve this, you can perform a troubleshooting step by refreshing your QuickBooks page, which helps ensure that the most recent updates and data are loaded correctly into the system. Alternatively, logging out and then logging back into your account can reinitialize the system processes, resolving minor sync errors.
If the issue persists, we suggest contacting our Customer Phone Support team. They can securely verify your account details and view your screen to help identify the cause of the problem.
Here's how you can contact them:
- Go to Help and choose the Search tab.
- In the search field, type in contact support.
- Click the Contact Us button.
- Choose between the methods to connect with our support.
- Follow the on-screen steps based on your choice.
If you have any further questions or require additional assistance, please add a comment below. We are here to help.
