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susan3rd
Level 3
posted
‎October 10, 2023 09:16 AM
last updated ‎October 10, 2023 6:16 AM

I cannot access qbo via desktop app or browser, this has been going on for weeks, both keep crashing

Obviously qbo is useless to me if  I cannot access my books. I also do not intend to spend 2 hours on the phone telling a customer support person my issue only to have him/her put me on hold while they paraphrase my issue to someone I should be talking to instead of the middleman, - when, despite my saying I have cleared cache and gone incognito they sill insist on this time wasting process - when they ignore the crash report generated by chrome and instead want to blame my brand new laptop, even though it's happening on others.   Does anyone else have this problem? Because I'm at my end.

I need to add that just trying to post this is taking far too long - 

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2 Comments 2
Amanda-B
QuickBooks Team
QuickBooks Team
‎October 10, 2023 03:21 PM

I cannot access qbo via desktop app or browser, this has been going on for weeks, both keep crashing

Hey there susan3rd,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I highly recommend reaching out to the support team outside of the Community. They'll be able to view your screen to see what might be happening.  You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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susan3rd
Level 3
‎October 10, 2023 05:03 PM

I cannot access qbo via desktop app or browser, this has been going on for weeks, both keep crashing

I don't facebook or twitter. 

I have tried your tech support and it is of no help whatsoever

Nobody at qbo is helpful but they are good at taking up way too much time and then blaming my equipment.

I am hoping someone in the communiity has had the same issue and figured a way to solve it because I have 6 companies in 3 countries and 3 are using qbo payroll.

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