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Junna-Mae-Calumayan
Active Member

I’m creating a US client via Direct Billing to get the QuickBooks discounts, but the billing address is locked to Canada. Can you guide me to create a US client correctly

 
1 Comment 1
RazzieE
QuickBooks Team

I’m creating a US client via Direct Billing to get the QuickBooks discounts, but the billing address is locked to Canada. Can you guide me to create a US client correctly

Hi there, Junna. Before I proceed, can you confirm whether your QuickBooks account profile was originally created under the Canadian region?   

 

If your account is based in Canada and you're trying to add a U.S. client via Direct Billing, the address is locked to Canada because subscription billing is region-locked to the country where your account was created.   

 

If you have follow-up questions, please don't hesitate to click the Reply button.

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