Hi, @dgreensp. I appreciate you for sharing your concern about the billable rate not reflecting correctly in the new invoice layout. I understand how this may affect your workflow, especially having to manually fix the incorrect amounts. I’m here to help troubleshoot so you can get back to your tasks smoothly.
The rate you set in the Time Entry page should appear correctly in both the old and new invoice layouts. Since it’s showing incorrectly on your end, I suggest adding the billable entry in your invoices using an incognito window or another supported browser. This can help pinpoint potential browser-related issues, as this behavior is unusual.
If the issue persists, I recommend reaching out to our Live Support Team for a deeper investigation using screen sharing tools.
Here's how:
- Open your QuickBooks.
- Select the Help (?) icon.
- Go to Search and click the Contact Us button.
- Choose Callback or Chat with a live expert.
Support hours are as follows: Chat Support is available Monday to Friday from 8:00 AM to 9:00 PM ET, and on Saturday from 9:00 AM to 6:00 PM ET. Callback Support is available in English Monday to Friday from 9:00 AM to 8:00 PM ET, and in French Monday to Friday from 9:00 AM to 6:00 PM ET.
For QuickBooks Advanced users, you can also schedule an appointment for a callback at a time most convenient for you.
Let us know if you have any questions or need further assistance.
