We appreciate you bringing this problem to our attention, @info2100. It's alarming to see multiple credit checks on your account that could affect your Equifax score. I'd be concerned too if this happened without my authorization as we all value financial security. To assist you effectively, I'll route you to the appropriate team to take on this matter with utmost urgency.
Please be assured that QuickBooks doesn't conduct credit checks on a user's account without permission or consent and I appreciate your proactive approach by reaching out to our support team immediately.
To understand the reasons behind these credit queries, it's best to connect with the appropriate team that can address and resolve this matter directly. The Live Support team is well-equipped with resources that can handle this kind of situation and provide a real-time solution.
To begin with, here's how to connect with them within QuickBooks Online:
- Sign in to your QBO account.
- Go to the Help (?) icon on the upper right corner of the page.
- Click on the Search tab, then enter Contact Us.
- Once the Contact Us button appears, click on it.
- Select the option Have us call you to reserve your spot.
For more information about the Live Support team's supporting hours, please refer to this article: Get help with QuickBooks products and services.
Should you need to update your credit card information or make any changes to your subscription, please refer to the attached article for detailed guidance: Manage billing, payment, and subscription info in QuickBooks Online.
Your shared inputs about the multiple credit checks in your account are truly heard in the Community and it's our responsibility to assist you in every way possible. If there's any service we can offer, kindly return to our forum for prompt assistance.
