I want to import Sage data and already subscribed. QBO says I have to have a subscription. And when I click the link it does say I have a subcription. How do I import?

sharlene_ward · ‎April 21, 2025

I set up the account. I subscribed. I then go to the company to import sage and it keeps telling me I have to subscribe to import. When I click subscribe it shows my my subscription. I have tried from Safari, Chrome, deleted cache, and incognito mode. It all says the same thing. Really frustrating to waste this much time somethihng that should be easy. QBO keeps raising the prices and and annoying issues. Please help.

RazzieE

I would feel the same way if it kept prompting me to subscribe to successfully import Sage data even though I already subscribed, @sharlene_ward. To further assist you with this, let me route you to our Live Support Expert to address this matter.

To begin, I acknowledge your efforts in trying another browser, using incognito mode and clearing your cache to bypass the subscription prompt. Reaching out to our Live Support Team is a great step to take, as they have the appropriate tools to further investigate this issue.

Here's how:

Log in to your QuickBooks account on your computer or through the web browser.
Navigate to the (?) Help menu.
Enter "live support" in the Search questions, keywords, or topics field.
Click on Contact Us.
Choose either the Chat or Callback option.

You can find details about their support hours on this page, so you can get in touch at a time that’s convenient for you: Get help with QuickBooks products and services.

Additionally, you can visit this article for your future use if you want to categorize your bank transactions in QuickBooks Online (QBO): Categorize online bank transactions in QuickBooks Online.

If you require additional help with importing your data into QBO, feel free to revisit this thread so I can assist you further. I'll keep my notifications on.

Chrea

@sharlene_ward

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I want to import Sage data and already subscribed. QBO says I have to have a subscription. And when I click the link it does say I have a subcription. How do I import?

I want to import Sage data and already subscribed. QBO says I have to have a subscription. And when I click the link it does say I have a subcription. How do I import?

I want to import Sage data and already subscribed. QBO says I have to have a subscription. And when I click the link it does say I have a subcription. How do I import?

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