Hi Jing2,
Welcome to Community! It's important that you're able to carry forward files into Pro Tax seamlessly. Your time is valuable and it's vital your able to get the support you need. In review of the outcome you're experiencing, it would be in your best interest to contact Pro Tax support. They'll be glad to look into this on their end and ensure you're able to get back to business in a timely fashion.
Please don't hesitate to reach back out if you have other questions. We'd be glad to help!
