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thillacre
Level 1

Is anyone else having issues with the Sale dashboard including bank transfers as sales?

 
1 Comment 1
JeveeAdvin__la
QuickBooks Team

Is anyone else having issues with the Sale dashboard including bank transfers as sales?

We can check the mapping of your bank transactions, thillacre.


The data shown in the Sales widget on your dashboard is based on the entries you have made in QuickBooks Online. 
 

It's possible that the transaction has been categorized into a specific sale or income account. To address this, let's undo the categorized transaction and record it as bank transfer. 

 

Here's how:

 

  1. Go to Transactions and choose Bank transactions.
  2. Choose the bank for which you want to undo the categorization.
  3. Click on Categorized.
  4. In the Action column, click Undo.


     
  5. Go to the For review tab and select Record transfer.

 

In addition, if you don't see the Record transfer button, I suggest clicking the transaction and tick the Record as transfer radio button and then hit Add.



However, if this isn't exactly what you were referring to, it would be very helpful if you could provide more details about how you initially categorized or record the transfer. This will allow us to better understand the issue and assist you more effectively.

For comprehensive guidance, you can open this article on how to undo or unmatch transactions downloaded into QuickBooks Online: Unmatch downloaded bank transactions or move them to another account in QuickBooks Online.

For future reference, we can use this guide anytime you need help doing or fixing a reconciliation: Learn the reconcile workflow in QuickBooks.

This approach should resolve the issue. Its important to us that all your concerns are thoroughly addressed, enabling you to manage bank transactions efficiently. Remember, we are just a post away should you need further assistance. Take care.

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