Hi there, John.
ProAdvisor training is typically available on-demand, allowing you to take it at your convenience. Additionally, you can access the training materials and courses whenever they fit your schedule.
To address your concern about accessing the training, we can perform browser troubleshooting steps to resolve any web issues that may prevent applications like QBO from opening the training courses.
We can start by accessing your company file using a private or incognito window. This is a useful tool for troubleshooting browser-related problems, as it won't save any history. Here are the keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
After that, it's advisable to clear your browser's cache or cookies to prevent similar issues in the future. Alternatively, you can choose one of the supported browsers.
Another option is to check if your pop-up blocker has blocked the training courses and exams. You can also add the ProAdvisor training webpage to your trusted sites to avoid security warnings and other errors. The complete guidelines are outlined in Solution 2: Check your pop-up blocker and Solution 3: Add the ProAdvisor training webpage as a trusted site in this article: Fix issues when starting ProAdvisor and certification training.
Once you become a certified ProAdvisor, you will need to take annual recertification to stay updated with QuickBooks Online features and functions.
The Community is always available for your QuickBooks concerns whenever you need our help, particularly with training, John. You can click the Reply button to start posting them here. Stay safe!
