Is there anyone at Intuit that CAN actually help me?

Claritybookkeepingsudbury · ‎February 12, 2025

I'm not even sure anyone from Intuit reads these...

My account manager has been MIA for about a month.

I have some very pressing issues that I need to contact someone other than "technical support" for.

I've spent the last 2 hours getting bounced between online chats and phone calls. One saying they can't help me but the other can and so forth. I tried going through the sales phone number but the voice menu won't recognize any issue I tell to it.

I'm at the point where I'm seriously considering moving my firm to another software. The support with Intuit is to be blunt, disgusting. Everytime I have an issue it's a fiasco to try and find someone to help.

JamesM4 · ‎February 12, 2025

Hi Claritybookkeepingsudbury,

Getting the help you require is essential in order to handle your work with confidence. I'll be happy to point you in the proper direction so you can get the necessary resolution.

Your opinions are important, and I'd like to make sure you're heard. I suggest getting in touch with our support staff outside of the community to make this happen. There are various ways to get in touch, which I'll outline below:

Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Let me know if know if this info helps by leaving a comment below. I'll be a message away.

Claritybookkeepingsudbury · ‎February 12, 2025

Just wow...

Chrea · ‎February 12, 2025

@Claritybookkeepingsudbury

Any specific concern?

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Is there anyone at Intuit that CAN actually help me?