Issue Connecting to Scotia Bank

Hi CF2024,

Welcome to Community! I can understand the impact on your books, when you're unable to establish a connection between Scotia Bank and QuickBooks Online.  

Our Development Team is aware, and are working diligently on resolving the issue as soon as possible. Although I don't have an ETA for resolution, you can contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will be able to set you up to receive an email notification when it's been fixed. You can also follow status updates here.  

In the interim, you can manually upload your transactions by following this link.  If the process feels overwhelming, don't worry.  Our Customer Care team can connect with you virtually and navigate with you, so your transactions are uploaded without delay!

Feel free to reach out again, if you have any other questions or concerns.  We would be glad to help!

@CF2024 

Try opening your QBO account on any private/incognito browser.

are you still having issues connecting nov 9, 2024. have been for couple days and tried everything??

Hi There,

Yes I am.  Quickbooks was supposed to email me when the tech team fixed the issue, but haven't heard from them and still not updating my books.  Having to do it manually. 

So this is a quickbooks issue, not a bank issue like the error code says each time??

I am assuming so.  I have tried several times to chat with them but when I click on chat, it says the page can't be found.  Seems like they are having major issues. It's been about 4 weeks since my transactions uploaded. 

Hi daaaavid,

Our Development Team continues to investigate the issue.  Please don't hesitate to call us at the number provided above, if you would like to receive status updates.   In addition, our Customer Care team would be happy to work with you in real-time and assist with manually uploading your transactions, so your account remains balanced and up-to-date.

Let us know if you have other questions.  We're here for you!

I am also anxiously awaiting this fix...  Are there any expected timelines for its resolve?

I just tried this, it didn't work.

Hi Ottawa10,

Thanks for joining us here.  To receive an email notification when the issue has been resolved, please contact our Customer Care team, at the number provided above.  In addition, you can follow our QuickBooks Online Bank Feed Status page, for status updates as they become available.

Let us know if you have any other questions.  We would be happy to assist!

Mine hasn't been working well for a couple of weeks either.  I have seven clients with Scotiabank feeds and it's very frustrating that this isn't working.

It is now January 2025 and I still cannot import Scotiabank web data successfully. I have spent 3 hours on the phone between Scotiabank and Quickbooks. Scotia told me the issue is Quickbooks. I am using the most up to date software and have all the qb updates and Quickbooks says the issue is Scotiabank. The issues began when Scotia launched the new website in August 2024. Uploading to QB isn't an option on their new website. I could switch back to "classic view" during the Fall months of 2024 and import from there, but that isn't an option anymore.

How can we please escalate this issue to be solved imminently? Why have there been no answers? Does anyone have anymore information? Are you just leaving your customers to resort back to manual entry with everything? We are asking for help and you aren't giving it.