Keep fixing several times a day error 185 just to get it back again after a few hours. Anyone else having this issue? Need an urgent fix!

Hello jose-benitez-ath,

Welcome to Community!  I can understand the impact on your books, when you're unable to upload your transactions from RBC.  I would be glad to assist!

Error 185 indicates that your financial institution requires more information after you enter your credentials, such as a security question or one-time passcode.  I recommend logging into your bank's website and look for any notifications that need your attention. Please note that any information you update on your bank's end, will also need to be updated in QuickBooks Online.  Once you've responded to the notifications on your bank's end, follow these steps to update the information in QuickBooks;

1. Open Transactions and then Bank transactions from the left menu

2. Click on Edit , on the blue tile for the associated bank account

3. Select Edit sign in info

4. Complete the required fields

Note; The information needs to be entered exactly as you would enter it when logging in on your bank's website.

5. When ready hit Connect

If the issue persists, please don't hesitate to contact us outside of Community.  A member of our Customer Care team will look into this issue in more depth and escalated it for further investigation if needed.

Feel free to reach back out with other questions.  We would be happy to help!

Thank you Trish.

I think I fixed the issue by removing the MFA from the bank.

Do you know of any way to keep MFA while maintaining a stable connection between the bank and QBO? My concern is that by trying to have both instances in sync, I'm making my banking less secure.

Hi jose-benitez-ath,

I'm happy to hear that the issue has been resolved.  When you have MFA activated and you're asked security questions, be sure to enter each one, if you have multiple security questions applied.  QuickBooks remembers the questions and answers for you, in keeping your credentials secure.  

I hope you find this helpful.  Please don't hesitate to touch base with us again, if you have other concerns.  We are here to help!

Hi Trish,

The solution above works, but it only fixes part of the problem (at least with RBC in Canada). I did successfully connect the accounts several times yesterday as you explain above; however, as soon as I closed QBO, the connections were lost and I had to go through the whole process again.

Every time I reconnected the accounts, I indeed entered the credentials, authenticated via trusted device/text msg code, and answered the security questions. The connections were successful, but not definitive. You may want to investigate the issue.

I'll have to remain without MFA for the time being, but I do not feel too comfortable having to conform with banking vulnerabilities because of QBO.

Thank you.

Hi jose-benitez-ath.

I can understand your concerns and encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They'll be able to review the issue in more depth from their end, and escalate if for further investigation with our Development team.

In the interim, you can manually upload your transactions by following this link; https://bit.ly/3nEl6ZQ. If the process feels overwhelming, don't worry. Our Customer Care team can connect with you virtually and navigate with you, so your transactions are uploaded without delay!

Let us know if we can assist you with any other areas.  We will be close by!