United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
laurakp
Level 1
posted
‎March 25, 2024 12:56 PM
last updated ‎March 25, 2024 9:56 AM

Login Password Incorrect (when it's not)!?

I am beyond confused. I am trying to log in to QBO and it's telling me that the password is incorrect. This happened recently a first time, I got in with a code and changed the password just to be sure. I've used the new password a handful of times no problem. Now today it tells me it's wrong again. I know it's not. I wrote it down. My caps lock is off. I confirm I'm pressing all correct characters. This isn't user error. This is technology failing horribly. I've never experienced something like this that makes absolutely no sense. And I don't want to rely on codes to my email every time I want to log in.

Reply Join the conversation
2 Comments 2
Trish_T
QuickBooks Team
QuickBooks Team
‎March 25, 2024 01:19 PM

Login Password Incorrect (when it's not)!?

Hello laurakp,

 

Welcome to Community!  Being able to access your QuickBooks Online account, is vital in keeping with your daily bookkeeping needs.  I would be glad to help!

 

When receiving the notification that your password is incorrect, it can also be in relation to the email address.  Please ensure that you're entering the correct email address associated with your user identification, for the account.  It may be that you've registered another email address such as outlook, gmail, hotmail, or other.  

 

If you continue to experience the same outcome, please contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They'll be able to look into your situation in more depth, and get you back to business as soon as possible!

 

Feel free to reach back out, with any other questions.  We would be happy to assist!

Reply Join the conversation
laurakp
Level 1
‎March 25, 2024 01:22 PM

Login Password Incorrect (when it's not)!?

Yes, I know the email is correct as well. No recalled passwords in Chrome, etc. Again, not user error. 

Reply Join the conversation
Featured
Update billing, subscription and firm info in QuickBooks Online Accountant
Looking to update billing, subscription, and firm information in QuickBooks...
Read more
New ROE submission process in QuickBooks Payroll
To learn more about the new record of employment submission process in Quic...
Read more
View and print your T4s and RL-1s in QuickBooks Workforce
Learn how you can view and print your own T4s/Relevé1s online or through th...
Read more

Need to get in touch?

Contact us