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laurakp
Level 1
posted
‎March 25, 2024 12:56 PM
last updated ‎March 25, 2024 9:56 AM

Login Password Incorrect (when it's not)!?

I am beyond confused. I am trying to log in to QBO and it's telling me that the password is incorrect. This happened recently a first time, I got in with a code and changed the password just to be sure. I've used the new password a handful of times no problem. Now today it tells me it's wrong again. I know it's not. I wrote it down. My caps lock is off. I confirm I'm pressing all correct characters. This isn't user error. This is technology failing horribly. I've never experienced something like this that makes absolutely no sense. And I don't want to rely on codes to my email every time I want to log in.

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3 Comments 3
Trish_T
QuickBooks Team
QuickBooks Team
‎March 25, 2024 01:19 PM

Login Password Incorrect (when it's not)!?

Hello laurakp,

 

Welcome to Community!  Being able to access your QuickBooks Online account, is vital in keeping with your daily bookkeeping needs.  I would be glad to help!

 

When receiving the notification that your password is incorrect, it can also be in relation to the email address.  Please ensure that you're entering the correct email address associated with your user identification, for the account.  It may be that you've registered another email address such as outlook, gmail, hotmail, or other.  

 

If you continue to experience the same outcome, please contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They'll be able to look into your situation in more depth, and get you back to business as soon as possible!

 

Feel free to reach back out, with any other questions.  We would be happy to assist!

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laurakp
Level 1
‎March 25, 2024 01:22 PM

Login Password Incorrect (when it's not)!?

Yes, I know the email is correct as well. No recalled passwords in Chrome, etc. Again, not user error. 

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bryceman
Level 1
‎August 03, 2024 10:58 AM

Login Password Incorrect (when it's not)!?

I've been having the same problem for months now, and have to just rely on getting a code sent to my phone to login every time. Did you ever find a solution? I use google's integrated password manager so I know for a fact that the email and password are correct, but it never works.

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