Logos on Invoices

BL67 · ‎September 11, 2024

I have always created templates for my invoicing (usually carrying forward a copy of a previous version and customizing it to my new needs).

For some bizarre reason, the logo now seems to not be carrying forward like it has for the last 10 years.

I can see the logo (in the correct location) in the preview screens, and it appears correct in the customer emailed version of the invoice, but just shows up as a blank space when I try to print the invoice for myself.

Any advice?

I have tried removing and re-adding the jpeg, I have turned my system on and off to ensure updates are saved, I have checked printing options, but nothing appears out of the ordinary.

Trish_T · ‎September 11, 2024

Hi BL67,

Thanks for reaching out to us here. It's essential that your company logo is visible on all transactions when emailing to your customers, or printing for your own records. I would be glad to help!

I recommend the Verify and Rebuild tool, to find the issues within your company file. This tool scans for potential data issues and repairs them right away. However, there may be some errors that won't be detected, or rectified during this process. In this situation, you'll want to install the QuickBooks Tool Hub and run Quick Fix My Program.

Should you require additional assistance, please don't hesitate to contact our QuickBooks Desktop Customer Care team outside of Community. They would enjoy the opportunity to work with you personally, and ensure you're able to complete your QuickBooks goals without delay!

Feel free to reach back out, if you have other questions. We would be happy to assist!

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Logos on Invoices

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