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Level 1

Migrating data

I have been trying to migrate payroll infor from QB desktop to QB online, but it will not work. I have tried the step by step instructions, I have just spent over 5 hours with 2 agents on the phone, and 3 with chat, and no-one is really helping. One agent suggested that I pay a fee of $1495 for them to fix my desktop data and transfer it. I am losing my mind with this, I was told it would be an easy transition, but it turns out it is a nightmare. Doing the transfer of info manually did not work, it still won't let me run a payroll. Does anyone have any suggestion?

2 Comments 2
QuickBooks Team

Migrating data

Hi Cloupinette,


Thanks for reaching out to us in the Community. It's important you're able to get the support you need when migrating your data from QB Desktop to Online. Rest assured, I'll be glad to steer you in the right direction. 


To get started, I'd like to make sure I'm on the same page as you. Could you elaborate more about what happens when you attempt to run payroll? In the meantime, I'd like to highlight that QuickBooks allows you to manually migrate your data from QBDT to QBO. I encourage you to check out the following article that shows you how to: Migrate from QuickBooks Desktop to QuickBooks Online with Intuit's internal tool In case you need further assistance beyond the info provided in the article, I recommend contacting our phone support team again so they can share your screen and help make sure your data migration is seamless. For migration options that go beyond the advice provided by our support team, I suggest looking into third-party data migration apps on our app store:


Let me know if you have other questions as you go through the article. I'll be one message away in case you need anything else. 

Level 11

Migrating data


I would recommend to convert data as is to QB Online. You can use the trial version of QB Desktop to access your historical data for good if required.


One agent suggested that I pay a fee of $1495 for them to fix

This agent is a scammer. Beware.

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