Mileage auto tracker no longer working. Manual tracker also not working

Hi there, 

Glad to have you join the Community. QuickBooks is a versatile program that's designed to help you save time. I'll be happy to guide you in the right direction so you can get back to doing what you enjoy. 

It's important you're able to use the mileage tracking feature without running into issues. I recommend troubleshooting this by uninstalling and reinstalling the mobile app. This is a good way to troubleshoot bugs that affect the app. By reinstalling it, this also ensures you're on the latest version of the mobile app. You can visit these links to reinstall the QBO mobile app:

• Android app via Google Play.
• iPhone, iPad, and Apple Watch apps are via the iTunes App Store.

Give this a try and feel free to keep me posted on how you make out. I'll be here.

I un-installed and reinstalled. I now see the notification that Auto Tracking is on. But at the end of the trip, I check the mileage tab, nothing is recorded. The last recorded date is still showing September 25th. 

There is something wrong with the tracking system. 

Thanks for trying that, ugonadalchukwu-g. For further assistance with this error, I recommend reaching out to the support team outside of the Community. They'll be able to view the error with you in order to provide further troubleshooting steps, as well as collect the necessary information to notify the engineers of the issue. You can reach them using these options:

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Phone: dial 1-855-253-1536
Social media; Facebook or X / Twitter

If you have any other questions, feel free to reach out here.