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colin33
Level 1

my mobile app doesnt reflect/Sync whats been done using QBO web?? invoices in the ap dont show sent or veiwed status. ?

 
1 Comment 1
Jessavell_A
QuickBooks Team

my mobile app doesnt reflect/Sync whats been done using QBO web?? invoices in the ap dont show sent or veiwed status. ?

Hello there, @colin33.

 

Since you're experiencing syncing issues with your invoices in QuickBooks Online (QBO) mobile app, I'll guide you in the right direction to sort this out promptly.

 

To provide optimal assistance, I'll connect you with our specialized live support team. They have expertise in handling problems similar to yours and will provide the necessary solutions to ensure you can successfully preview invoices and check their status within the app. Please follow these steps:

 

  1. Log into your QuickBooks Online account.
  2. Click on the (?) Help button.
  3. Choose the Assistant tab if you prefer guided assistance from the QB assistant, or choose the Search tab to find answers independently. Once you search for a relevant article about your issue, the Contact Us button will appear at the bottom of the search results. Click it to get in touch with our support team.

 

Please take note of our operating hours, which are detailed in this article: Get help with QuickBooks products and services.

 

After this issue is resolved, ensure you receive invoice payments on your mobile device once your customer pays you. For further details, please refer to this article: Receive an invoice payment using the QuickBooks Online mobile app.

 

Let me know if you have any other concerns or need guidance relating to managing invoices in QBO mobile app. We're here to share additional details. Stay safe.

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