I understand how challenging it can be when the training section in QuickBooks ProAdvisor is stuck loading, Muti. Let's work through some steps to help resolve this problem.
To address the issue, open your QuickBooks company file in a private browsing window to avoid potential interruptions caused by corrupted cache files. This method will not store cache files, which may cause an error message in your default browser.
You can press the following keys to access this mode:
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
If this resolves the issue and you can access your ProAdvisor exam, clear your regular browser's cache to refresh the website's preferences and ensure your browser is updated. If the same happens, we can use other supported browsers as alternatives.
Additionally, the Training tab in QBOA loads data from our ProAdvisor training website. If it fails to load, the webpage could be restricted. That said, add the ProAdvisor Training website as a trusted site and ensure your browser runs the most recent version of Java.
Moreover, refer to this article to learn more about setting up your web browser for the training: Fix issues when starting ProAdvisor and certification training. It contains a series of troubleshooting guides to help resolve any issues.
I'll be watching the comment section for your response, so feel free to share any questions or details you have about the ProAdvisor Certification! I'll get back to you as soon as I can.
