New Customer Not Listed in Projects

Hey there THRobinson

Welcome to the QuickBooks Community! Thanks for reaching out to us here. Making sure you're able to see your customers in projects is important. I would be happy to provide some information.

It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device
• Uninstall the QuickBooks Online App, and re install it.

If you're still unable to see your customer, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.

I ended up just going to the customer list, finding the customer and creating an invoice from there.

As soon as I finished/saved that invoice, the list populated.

I had cleared cache/cookies and tried both Chrome and Edge before doing this, so not a browser issue since what happens in Chrome shouldn't carry over to Edge.

Having a similar issue now, where I enabled PRICE RULES in settings, disabled, enabled again and saved, and when I go to SALES, PRICE RULES isn't an option. I wish my course had a copy of QB, because this QBO so far seems fickle.

Good morning THRobinson, I highly recommend reaching out to the support team outside of the Community. We'll be able to work directly with you to see what might be happening in your account. You can reach us by following one of the methods I've provided above.