New employee error

Hi bethany-roossinc,

It's a pleasure to see you in Community.  Welcome!  QuickBooks Online Payroll is a great way to pay your staff with confidence.  It's vital that you're able to set up your employee's to ensure they're paid as scheduled.   I'd be happy to assist!

When you notice an employee isn't completely set up, you can make the necessary changes by following these steps;

1. From the left menu, open Payroll and then Employees

2. Select the Employee from the list

3. Hit Edit to the right of the area that's incomplete

4. Enter the required elements

5. Hit Done to save the changes

If you require additional assistance, please don't hesitate to contact us.  It would be our pleasure to work with you in real time and ensure you're able to accomplish your QuickBooks goals as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach back out.  We'd love to help!
 

Hi Trish,

QBO is showing this error even though the employee is not missing any information.  I have already paid them once.  they are having trouble with getting their stub from workforce and I was wondering if it's a related problem.

Thanks

Bethany

Hi bethany-roossinc,

Thanks for getting back to me here.  To ensure your employee can successfully receive their paystubs and other associated payroll forms, I suggest reviewing their profile to ensure the email address is accurate.  In addition, please note that their email should not be associated with any other QuickBooks product and must not have been used for Workforce previously.

Follow these steps to make any changes necessary for their email;

1. Open Payroll and then Employees

2. Select Invite employees to Workforce

3. Locate the employee and enter the email address

4. Hit Send invite

If the issue persists, please contact us so we can take a deeper look from our end.  Your success is our number one goal and we're always happy to help!