No rate or units shown in Estimates or Invoices shared link

Hi there Flick1,

Thanks for reaching out about your invoice forms. QuickBooks Online is a great tool able to help you keep track of invoices, payments and credits so you know the amount owed by your customers. I can provide some assistance with this issue with the columns not appearing.

One step to try if not done already would be to make sure browsing data isn't causing the error. These temporary files can accumulate in your browser, device and network and cause errors with information not appearing in any cloud-based software like QuickBooks Online. Here are some steps to try before logging back in and creating an invoice:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try deleting the app from your device, and installing it once more from the app store
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Another step to try would be to try going into the Gear icon, then Custom form styles. Click on the invoice template you use, and edit the columns to remove the missing information. Save the Template, then log out. Once back in. Go back to the Custom Form styles and add the information once more, and save. This can resolve errors similar to the one you're experiencing with missing information displayed.

If you have any other questions or need further assistance, feel free to reach out here.

I'm not sure there's any point in trying all that as the help agent I shared screen with was seeing the same thing on their end I think.  I mostly work in the Safari web interface but tried many other ways.

I already tried making a blank template for invoices and estimates and starting over, that didn't solve it.

I also tried from the phone app, did not solve it.  And tried clicking a link from my phone email into a phone browser, that didn't work either.

I tried opening it in a private browsing window in Chrome, still saw the wrong invoice.

I actually did try editing the template to put hours and rates in the description, clicked a share link and it did not show up, then moved it back to its own columns.  Did not show up.  Both worked inside my account to see the invoice and estimate properly, but not in the share link to clients.

I also just now tried making a whole new estimate template from scratch, made a new estimate from it, and the rates and units did not show up in the share link.

I tried deleting them from the template, logging out, logging back in, adding them back, no luck.

Hi Flick1, 

Thanks for reaching back out to us here.  Your success is our top priority, and I encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be happy to work with you personally, and review the issue in more depth.  In addition, they will be able to escalate the unexpected behavior for further investigation, if necessary.

Feel free to reach out again, with any other questions or concerns.  We would be happy to help!