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Level 1

No Way to Verify to add Accountant

I have Quick books online and am trying to add an accountant. The pop up says "Let's make sure you're you Choose how you want to verify your identity." but then it is blank beneath with no way to verify. I have tried on both Google Chrome and Microsoft Edge with no success. I have logged in and out, refreshed but no luck. No issues with any other verifications at this time but I am frustrated I can't find a solution.

4 Comments 4
QuickBooks Team

No Way to Verify to add Accountant

Hi Auskenz,


Glad to have you connect with us here. QuickBooks is an essential program that helps you keep track of your transactions. I'll be happy to point you in the right direction so you can achieve your QuickBooks goals with ease. 


Our engineers have been made aware of this issue and they're working hard to help get you back on track with your work. While there isn't an estimated time frame for a fix, I encourage you to contact our support team so they can add your account to the investigation. This ensures you stay updated about the investigation. Here are our contact details:

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

Level 1

No Way to Verify to add Accountant

This is very unfortunate. We just commenced our 3 month special membership and our accountant was ready to set up our system. With this function being unavailable I feel as though we are wasting our membership waiting on the software to be fixed - in an unknown amount of time.

I hope it is fixed quickly so we can actually use the software as per our subscription described or we will move to Sage.

Fiat Lux - ASIA
Level 15

No Way to Verify to add Accountant


You can invite your Accountant as a Company Admin for the time being. Be sure to ask your accountant to share another email address with you. Your Accountant cannot use their QBO Accountant account to access your account as Company Admin.

Level 3

No Way to Verify to add Accountant

Is the attached screen where you are adding the accountant?


It seem from your description that the accountant should be the person verify the identity not you.


Often problems with QBO can be resolved by going into incognito mode in Google Chrome.

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