Not able to send invoice by email with office365 on quickbook 2012

Vsim · ‎February 08, 2022

Hi

Previously my client able to send invoice by email on QB 2012 Premium version

with their office365 outlook.

Recently this email feature stop working. We had tried to repair the QB and

check the QB send form details without any success. It keep prompting us

for password when sending by email.

We had checked the password given is correct. PDF creation for the

invoice also working fine.

Anyone facing the same issue, please kindly advise me how

to fix this issue. We suspect some changes at office365 that cause it.

Thank you

My client smtp setting for QB

My client email address

smtp.office365.com

Port : 587

SSL enable

Fiat Lux - ASIA · ‎February 08, 2022

Which Windows OS do they run?

Vsim · ‎February 08, 2022

Hi

Thank for your reply.

My client are running on Windows 10 Professional.

Fiat Lux - ASIA · ‎February 08, 2022

Maybe Windows Update has changed something and affected the connection. Try reinstalling their QB Desktop in compatibility mode Win 7 on Win 10.

Vsim · ‎February 08, 2022

Hi

Reinstalling of the software is not possible, however, we

had tried to repair it without any success too.

My client should not have update any windows updates, even

trying to disable the firewall does not help too.

Fiat Lux - ASIA · ‎February 08, 2022

Why is it impossible to reinstall? They will miss an important opportunity to fix the issue. Otherwise, time to upgrade their version. They can still purchase a one-time license for QB Desktop 2021.

Vsim · ‎February 08, 2022

Hi

Thank for your reply.

Why not able reinstall is my client decision as they

depend heavily on the software. Any reinstallation, might

need reactivation which might take at least 2 days.

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Not able to send invoice by email with office365 on quickbook 2012